CUSTOMER SATISFACTION SURVEY

As part of our continuing effort to provide the best possible customer service, we are interested in the opinions of those who use our services. If you have visited one of our Service Centers and/or utilized any of our services please take a few minutes to answer the following questions:

1. Are you a Job Seeker or an Employer?

2. Please identify the service(s) you utilized (mark all that apply)

To find or apply for another job
Help with employer tax credit forms
To receive job or career counseling
Employer interview rooms
To access the Michigan Talent Bank
Training contracts (e.g., OJT)
To examine your skills and abilities
Posting of a job opening
To use the Resource Center
Referrals of potential employees
Other

3. Grade each of the following statements:

Excellent Average  Poor
6 or 5 4 or 3 2 or 1

 The employees I came into contact with:

Treated me with respect
Answered my questions 
Were helpful and concerned 
Were easy to talk to
Had a positive attitude
Gave timely and efficient service
Overall, my experience with Michigan Works! has been:


Comments:



5. Have you made use of the Resource Center?
a. If yes, did you find it helpful?
b. If yes, What other materials would you like to see in the Resource Center?


6. What suggestions can you offer to help us improve our services?

If you would like us to contact you, please give us the following information:

Name
Email Address
Phone Number

Thank you for your time in completing this survey.